ITIL 5 Exposed: Accountability Without Authority
From The ITSM Practice: Elevating ITSM and IT Security Knowledge by Luigi Ferri
April 21, 2026 · 8 min · Season 3 · Episode 13
About this episode
This episode discusses the accountability issues faced by Service Owners in ITIL 5 and how to improve governance and leadership in Enterprise Service Management.
ITIL 5 exposes a critical ITSM flaw: Service Owners held accountable without authority. Discover how broken governance, security vs delivery conflicts, and unclear decision rights undermine outcomes. Learn why real accountability starts before operations, and how to redesign Enterprise Service Management for true leadership. In this episode, we answer to: Why are Service Owners accountable but not empowered in ITIL 5? How does the security vs delivery tension reveal weak ITSM governance? Resources Mentioned in this Episode: PeopleCert website, article "Understanding the evolution of ITIL", link https://www.peoplecert.org/news-and-announcements/itil-version-5-explained Learning Tree International website, article "ITIL® (Version 5) Has Arrived", link https://www.learningtree.com/blog/itil-5-launch-what-you-need-to-know/ Agile PM Hub website, article "ITIL® 5 Is Here: What’s New and Why It Matters", link https://agilepmhub.com/blog/itil-version-5-whats-new-and-why-it-matters Connect with me on: LinkedIn: https://www.linkedin.com/in/theitsmpractice/ Website: http://www.theitsmpractice.com And if you want more tips and guidance, follow me on LinkedIn. I…
People in this episode
Host: Luigi Ferri
Topics covered
- ITIL 5
- Accountability
- Governance
- Service Management
- IT Security
- Leadership
Keywords
- ITIL 5
- Service Owners
- Governance
- Accountability
- IT Service Management
- Enterprise Service Management
- Security vs Delivery
Mentioned in this episode
Organizations: PeopleCert, Learning Tree International, Agile PM Hub
Books & works: Understanding the evolution of ITIL, ITIL® (Version 5) Has Arrived, ITIL® 5 Is Here: What’s New and Why It Matters
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