About this episode

Debbie Propst discusses her role at MillerKnoll and the impact of the pandemic on luxury retail and e-commerce.

Scott Kerr is joined by Debbie Propst, president of global retail at MillerKnoll, a design collective of high-end furniture, interiors, and lifestyle brands formed in 2021 by the merger of American design giants Herman Miller and Knoll. Some of their most iconic designs include the Aeron chair, Noguchi table, Eames Lounge Chair, and Mies van der Rohe Barcelona Chair. Debbie discusses joining MillerKnoll right before the pandemic and how her direct experience with digital-first home retail and e-commerce gave her an edge in accelerating the company’s digital and omnichannel transformation during the crisis. She also talks about why the Herman Miller-Knoll merger made strong strategic sense, how it protects distinct brand identities within a broader design collective, how MillerKnoll managed through the post-pandemic correction in home-office and furniture demand, and why luxury consumers are shifting toward fewer, better things. Plus: Why storytelling, education, and design literacy are central to MillerKnoll's retail growth. Featuring: Debbie Propst, President of Global Retail at MillerKnoll (millerknoll.com) Host: Scott Kerr, Founder & President of Silvertone Consulting…

People in this episode

Host: Scott Kerr

Guest: Debbie Propst

Topics covered

• luxury retail
• digital transformation
• e-commerce
• furniture design
• brand identity
• consumer trends

Keywords

• MillerKnoll
• luxury furniture
• digital-first retail
• Herman Miller
• Knoll
• consumer behavior
• design literacy

Mentioned in this episode

Organizations: MillerKnoll, Herman Miller, Knoll

Products: Aeron chair, Noguchi table, Eames Lounge Chair, Mies van der Rohe Barcelona Chair

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