#302: How the Best Hotel Operators Are Approaching Technology | with Jake Lewis
About this episode
The episode discusses how technology is transforming the hospitality industry with insights from Jake Lewis on unified platforms and guest experience.
In this special HITEC edition of The Modern Hotelier , hosts David Millili and Steve Carran sit down with Jake Lewis, President of Jonas Hospitality Property Systems, to explore how technology is reshaping the hospitality industry. With over 25 years of experience, Jake shares insights on the shift from disconnected software systems to unified hospitality platforms, why seamless guest experiences are becoming the new standard, and how clean, connected data is laying the foundation for AI-driven innovation. The conversation dives into the future of hotel technology, the importance of aligning tech with operational strategy, and why the most successful hoteliers focus on solving real guest problems, not simply adopting the latest tools. Jake also discusses Jonas Hospitality's vision for creating integrated ecosystems that empower both hotel staff and guests through smarter, more personalized experiences. In this episode, you'll learn: Why hospitality is moving from standalone systems to connected platforms How guest expectations are evolving in the age of Amazon-like convenience The role of clean, unified data in unlocking AI's full potential Why technology should enhance—not…
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