#304: How In-Room Tablets Are Increasing Guest Engagement & Unlocking Revenue | with Kevin Bidner
About this episode
The episode discusses how in-room tablets are enhancing guest experiences and generating revenue for hotels with insights from Kevin Bidner, CEO of HCN.
In this special HITEC episode of The Modern Hotelier , David Millili and Steve Carran sit down with Kevin Bidner, Founder and CEO of HCN (Hotel Communication Network), to discuss how in-room tablets are reshaping the guest experience and driving new revenue opportunities for hotels. Kevin shares HCN's journey from startup to industry leader, explaining why guest room tablets are becoming an essential communication platform for hotels. The conversation explores how interactive tablets improve guest engagement, increase room service revenue, reduce operational costs, and create personalized experiences through AI-powered concierge services. Kevin also reveals HCN's innovative revenue-sharing model that allows hotels to deploy tablets at no upfront cost while earning recurring income through network promotions. Key Topics: HCN's growth and acquisition of Crave Why in-room tablets outperform hotel apps Increasing ancillary revenue and operational savings HCN's free-to-hotel revenue-sharing model The future of hospitality technology showcased at HITEC Watch the FULL EPISODE on YouTube: https://youtu.be/9xA-wYZ5DGk Links: Kevin on LinkedIn: https://www.linkedin.com/in/kevinbidner/ The…
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