AI Hallucinates a Refund Policy (It Didn't Exist) & The Business Paid: Rogue AI in Payments | PEP105
About this episode
The episode discusses the implications of AI in payments, particularly focusing on a case where AI incorrectly generated a refund policy.
Software that negotiates prices and completes payments for you sounds convenient until it hallucinates a refund policy. Software that can shop, negotiate, and pay for you is no longer science fiction, and it is already colliding with the realities of payments risk. We sit down with Dale Laszig from the Green Sheet (https://www.greensheet.com/) to break down agentic commerce in plain English and explain what changes when “the customer” is a digital agent acting autonomously at real-time speed...
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