#397 – How Dean Mathews rejected conventional growth and built a company 170,000 people rely on every month
About this episode
Dean Mathews shares how he built OnTheClock by measuring success through customer impact rather than traditional growth metrics.
A story about measuring success differently—and what that single decision builds. This episode is for SaaS founders who sense their growth metrics are missing something — and can't put their finger on what. Many SaaS companies track monthly active users. Dean Mathews asks a different question when he looks at that number. Dean Mathews, Founder and CEO of OnTheClock, launched his time-tracking company in 2004 after reading complaints in a small business forum. For the next decade, he ran it as a side project — patient, focused, and measuring success by one question: are we actually helping people? That question changed what he built, how he hired, and why customers keep coming back. And this inspired me to invite Dean to my podcast. We explore how measuring success by people rather than revenue changes what a software company becomes. Dean shares why monthly active users became his north star, why 20 years of patience in one segment compounds in ways rapid growth never does, and what really drives customers to recommend you without being asked. You'll discover how a 4.9 out of 5 customer support rating and 7–8% word-of-mouth referrals trace back to one belief about what business…
People in this episode
Host: Ton Dobbe
Guest: Dean Mathews
Topics covered
- SaaS growth
- customer success
- business metrics
- time tracking
- customer loyalty
- founder story
Mentioned in this episode
Organizations: OnTheClock
More episodes of The Remarkable SaaS Podcast
- #400 - What 99 CEOs wish they'd known sooner
- #399 – How Louis Hoch rejected the obvious customers—and grew when rivals collapsed
- #398 – How Scott Reynolds bet on depth over breadth and built a position that sticks
- #396 – Why Hewitt Tomlin reversed course at $10M
- #395 – How Bassem Hamdy created something no competitor can touch
- #394 – Jon Jorgensen on how Access Group went from £50M to £9.2B valuation
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