The Connected Supply Chain - Why Retail's Profit Winners Are 555% Better at BOPIS
About this episode
The episode discusses the importance of a connected supply chain in retail, highlighting how the most profitable retailers excel at buy online pickup in store (BOPIS).
S2E9 Greg Buzek of IHL Group on RFID, Computer Vision, Edge Computing, and the Returns Opportunity with AI Buy online pickup in store sounds like a solved problem. It’s not. In IHL Group’s 2026 Retail Transformation Study, only 18.2% of retailers have optimized BOPIS, and the most profitable retailers are a staggering 555% more likely to have it dialed in than the laggards. In the finale of our 3-part AI in Retail miniseries, Greg Buzek , President and Chief AI Orchestrator at IHL Group , joins Ricardo and Casey to unpack the connected supply chain , the unglamorous infrastructure quietly separating retail’s winners from everyone else. This is the conclusion of our three-part run with Greg. We started with shelf intelligence, moved to the augmented associate, and now we land on the part of retail that keeps executives up at night: supply chain and returns. If you want to understand why the connected supply chain decides who wins on margin in 2026, start here. In This Episode, You’ll Learn: ● Why the most profitable retailers are 555% more likely to have buy online pickup in store fully optimized, and why only about 18% of the industry has solved BOPIS…
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