700 classes and 0 perfect takes with Alison Groves
About this episode
Alison Groves discusses the importance of imperfection in customer education and shares insights from her extensive experience with live classes.
After 700+ live Help Scout classes, Alison Groves knows what makes customer education work — and imperfection is a big part of it. In this episode: why 90%+ of her attendees stay for the full session, how to start with zero experience, and whether AI makes live human teaching more or less valuable.
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