700 classes and 0 perfect takes with Alison Groves
From The Supportive Podcast by Help Scout
June 2, 2026 · 30 min · Season 3 · Episode 2
About this episode
Alison Groves discusses the importance of imperfection in customer education and shares insights from her extensive experience with live classes.
After 700+ live Help Scout classes, Alison Groves knows what makes customer education work — and imperfection is a big part of it. In this episode: why 90%+ of her attendees stay for the full session, how to start with zero experience, and whether AI makes live human teaching more or less valuable.
People in this episode
Host: Help Scout
Guest: Alison Groves
Topics covered
- customer education
- live teaching
- imperfection
- AI in education
- engagement strategies
Keywords
- customer education
- live classes
- engagement
- AI
- teaching strategies
Mentioned in this episode
Organizations: Help Scout
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