Kristi Thompson creates her own job
From The Supportive Podcast by Help Scout
May 17, 2026 · 21 min · Season 3 · Episode 1
About this episode
Kristi Thompson shares her journey of creating a new job for herself at Help Scout through tracking her work and sharing customer stories.
Kristi Thompson spent nine years doing support at Help Scout. A while in, she quietly started tracking some numbers, sharing three bullet points in a Slack channel every quarter, and taking some phone calls just to be helpful. And then...Help Scout created a new job for her! In this episode, we talk about why showing your work isn't self-promotion — it's just telling customer stories — and the lowest-effort way to start doing it tomorrow.
People in this episode
Guest: Kristi Thompson
Topics covered
- job creation
- customer stories
- support roles
- self-promotion
- work tracking
Keywords
- Help Scout
- job creation
- customer support
- self-promotion
- tracking work
Mentioned in this episode
Organizations: Help Scout
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