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Recent episodes
5 Themes from Season 2
Apr 20, 2026
20m 42s
Is David Sparks too kind to be a lawyer?
Mar 24, 2026
Unknown duration
NapLab tells you what mattress sellers will not
Mar 8, 2026
Unknown duration
Young Henrys — Our First Customers
Jan 19, 2026
Unknown duration
YNAB — Our First Customers
Dec 9, 2025
Unknown duration
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| Date | Episode | Topics | Guests | Brands | Places | Keywords | Sponsor | Length | |
|---|---|---|---|---|---|---|---|---|---|
| 4/20/26 |  5 Themes from Season 2✨ | customer-centric businessesbusiness lessons+3 | — | Help Scoutbrewery+2 | — | customer-centricbusiness lessons+3 | — | 20m 42s | |
| 3/24/26 |  Is David Sparks too kind to be a lawyer? | Mat sits down with David Sparks — lawyer turned full-time creator — as he shares how 28 years in the courtroom shaped his approach to serving his technology audience. https://www.helpscout.com/resources/supportive-podcast/macsparky/ for full show notes. | — | ||||||
| 3/8/26 |  NapLab tells you what mattress sellers will not | NapLab has tested over 380 mattresses, and the vast majority of the people who benefit from that work will never contact Derek Hales directly. They arrive, read the review, and leave — hopefully to buy a mattress that actually suits them. That model of proactive, invisible service is the thread running through this conversation. | — | ||||||
| 1/19/26 |  Young Henrys — Our First Customers | Mat sits down with Oscar McMahon, co-founder of Sydney brewery, Young Henrys, as he shares how community, values, and a ‘challenger mindset’ have helped build one of the city's most loved independent companies. From the Inner West music scene to their “Serve the People” ethos, Oscar shares how purpose shows up in hiring, customer service, and business strategy. Full show notes and links: https://www.helpscout.com/resources/supportive-podcast/younghenrys/ | — | ||||||
| 12/9/25 |  YNAB — Our First Customers | Todd Curtis, CEO of YNAB, shares how customer support became the foundation for sustainable growth. Learn why they embedded support in product teams and used it as a training ground for company-wide leadership. For full transcript and show notes: https://www.helpscout.com/resources/supportive-podcast/YNAB/ | — | ||||||
| 11/19/25 |  Wistia — Our First Customers | Chris Savage, co-founder and CEO of Wistia, shares how staying in the support inbox for ten years, walking away from a potential deal with HBO as customer #4, and choosing patience over growth helped he and his team build a video marketing platform where every product decision starts with understanding customer pain—not just counting feature requests. | — | ||||||
| 9/8/25 |  ZSA — Our First Customers | Erez Zuckerman, CEO and co-founder of ZSA Technology Labs, shares how a focus on craftsmanship, honest communication internally and externally and deep support has helped his small keyboard company punch well above its weight. See https://www.helpscout.com/resources/supportive-podcast/S202/ for show notes | — | ||||||
| 8/11/25 |  Help Scout — Our First Customers | What does it take to earn the trust and loyalty of over 12,000 customers, build a team that cares like you do, and hold onto your values for over a decade? In the first episode of season 2, go behind the scenes with the three founders of Help Scout – Nick Francis, Denny Swindle, and Jared McDaniel – and hear how they turned their frustrations with clunky support tools into a business renowned for its customer focus. For show notes, transcript, and links: https://helpscout.com/resources/supportive-podcast/S2E01/ | — | ||||||
| 7/18/25 |  Supportive Shorts — Reframing AI Chatbots | How can we frame AI chatbots as self-service tools, not worse-than-human support? | — | ||||||
| 6/2/25 |  Supportive Shorts — Season 1 is a wrap! | Season 1 of the podcast comes to an end, and Mat explores the recurring themes in classic clip-show style. Listen for a sneak peek of season 2! | — | ||||||
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| 4/24/25 |  Episode 10 — Inside Buzzsprout support with Priscilla Brooke | Priscilla Brooke leads a team of support experts to help podcasters run, distribute, and grow their shows. In this episode she talks about her journey into support, and her approach to service at Buzzsprout. | — | ||||||
| 3/25/25 |  Episode 9 — On Community | Elevate CX founder Sarah Hatter chats with Mat (again!). This time, she shares her community building journey from idea to impact, revealing how in-person connections, shared wisdom, and a true sense of belonging have shaped Elevate CX into the community it is today. | — | ||||||
| 3/5/25 | Episode 8 — Origins of Support | Sarah Hatter — support veteran, community legend, and founder of ElevateCX — joins Mat to talk about the early days of SaaS support, and the human support of the future. Sarah will be back next month to talk about the incredible support community she helped create. For show notes, links, and further reading, check out https://www.helpscout.com/resources/supportive-podcast/S1E8/ | — | ||||||
| 2/7/25 |  Episode 7 — Getting Started in Support | Mat and a bunch of support experts share actionable tips, encouragement, and helpful advice for people new to support, those considering a support career, and even jaded veterans. | — | ||||||
| 12/19/24 |  Supportive Shorts - Change for Santa | In the final Supportive Podcast of the year, Santa's dealing with change, just like the rest of us, and Mat has some thoughts and thanks as we consider 2025. | — | ||||||
| 12/4/24 |  Episode 6 — Support Teams of 2028 | A stranger delivers a USB-C stick from the future, and Mat discovers it contains a recording of a corporate onboarding for new support staff in November of 2028. What does it all mean? Listen now, or visit https://www.helpscout.com/resources/supportive-podcast/S1E6/ for a video version, plus show notes and further reading. | — | ||||||
| 10/9/24 | Supportive Shorts — My First Customer Service Job | Mat describes his first customer service experience working as a paper boy. What was yours? Email thesupportive@helpscout.com to let us know. | — | ||||||
| 9/23/24 |  Episode 5 - Escape the Queue | Mat chats with Elyse Mankin, experienced support leader and former headband girl to talk about her experiences moving from frontline support into a leadership role. See https://www.helpscout.com/resources/supportive-podcast/S1E5/ for more. | — | ||||||
| 8/29/24 |  Episode 4 - Greatest Mistakes in Customer Service History | In this episode, Mat shares stories and lessons from six examples of customer service fails throughout history — from poor quality trade goods in ancient Mesopotamia to spectacularly bad motel service in present-day Australia. For more information on all of these incidents, a full transcript, and further reading, visit https://www.helpscout.com/resources/supportive-podcast/S1E4/ | — | ||||||
| 8/15/24 | Supportive Shorts - Time is Money | Mat explores the recent Biden/Harris announcement of a "Time is Money" crackdown on customer hostile business practices. | — | ||||||
| 7/25/24 |  Episode 3 - Secrets of A Product Manager | Ben Henderson — product manager, former DJ, and boot Tetris expert — chats with Mat about his role and how customer support leaders can most effectively make their case for product changes and fixes. Plus, an Aussie slang challenge! For show notes, relevant links, further reading, and a full transcript visit: https://helpscout.com/resources/supportive-podcast/S1E3/ | — | ||||||
| 6/18/24 |  Episode 2: Self-Service is the Future of Online Support | Self-service technology, through AI, is the future of online support. | — | ||||||
| 6/11/24 | Supportive Shorts - The AI-First Bandwagon | In this in-between non-episode, Mat talks about why Help Scout is not an AI-first company. | — | ||||||
| 5/2/24 |  Episode 1: AI and the Future of Support Teams | AI and the future of support teams, 3 truly terrible predictions, several action items for support leaders, and Shawna explains the Rule of 40. For notes, links, and a full transcript: https://www.helpscout.com/resources/supportive-podcast/S1E1/ Please send feedback to yourfriends@helpscout.com | — | ||||||
| 4/25/24 |  Welcome to The Supportive! | To deliver consistently great customer experiences takes good leaders making customer-centric decisions all the way down. There just aren’t enough of those leaders out there. We need more of them, a lot more. The good news is, we can make more, and that's what this podcast is for. In this trailer, meet your host, Help Scout's Mat Patterson, and learn a little more about what is coming up. For more information visit: https://helpscout.com/resources/supportive-podcast | — | ||||||
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Chart Positions
1 placement across 1 market.
Chart Positions
1 placement across 1 market.