About this episode

Joe Keenan interviews Nick Lezin about Ashley's strategy for launching an AI-driven home shopping experience.

In episode 501 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Nick Lezin, senior vice president of e-commerce and marketing at Ashley, an American home furnishings manufacturer and retailer. Lezin expands on Ashley's strategy for launching a fully transactional shopping experience through artificial intelligence platform Perplexity (1:20), along with the unmet customer needs that its…

People in this episode

Host: Joe Keenan

Guest: Nick Lezin

Topics covered

• artificial intelligence
• e-commerce
• home shopping
• customer experience
• retail strategy

Keywords

• AI
• home shopping
• e-commerce
• retail
• customer needs

Mentioned in this episode

Organizations: Ashley

Products: Perplexity

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