About this episode

Elliott Hyman discusses leadership, profitability mistakes, and the impact of AI on MSP growth.

Time Stamps: Impact of Education on Leadership 4:18 Profitability Mistakes 14:09 Implementing AI 24:51 Beyond Conference Takeawayss 30:54 Show Notes: "Don't leave money on the table" is an idiom that reflects a failure to maximize profit, revenue, or overall value from a transaction, deal or upsell opportunity. You never want to undercharge for your products and services. You want to secure the best possible outcome.Elliott Hyman, CEO of Lyra Technology Group, joins and shares his leadership journey, thoughts on AI innovation, MSP growth, and the power of scaling without sacrificing culture. Highlights include:Why protecting customer relationships, preserving brand equity, and empowering local leadership are essential ingredients for long-term success.The most common profitability mistakes MSPs make, including underpricing services and failing to bill for the full value they deliver.How operational maturity separates thriving organizations from struggling ones.Drawing from the unique experience of acquiring more than 120 MSPs, Elliott discusses how identifying best practices across organizations creates a powerful competitive advantage, and why testing AI initiatives through…

People in this episode

Hosts: David Suk Brown, Danny Suk Brown

Guest: Elliott Hyman

Topics covered

• leadership
• profitability
• AI innovation
• MSP growth
• scaling organizations

Keywords

• leadership
• profitability
• AI
• MSP
• scaling
• customer relationships
• brand equity

Mentioned in this episode

Organizations: Lyra Technology Group, Pax8

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