I Called My Pharmacy Live to Confirm the Damage UnitedHealthcare Surest Did | Episode 505

I Called My Pharmacy Live to Confirm the Damage UnitedHealthcare Surest Did | Episode 505

May 19, 2026 · 37 min · Season 5 · Episode 505

About this episode

The episode discusses the challenges faced in accessing medication due to insurance prior authorization issues.

My prescription didn’t change, my doctor didn’t disappear, and the pharmacy had the medication ready, yet I still hit a wall that left me without a key psychotropic med for a day. The wall was insurance prior authorization, and the price tag on the other side was $376 for a 30-day supply. I’m telling this story because it’s not rare, and because medication access should never hinge on a hidden form nobody sends until you’re already out. I break down exactly what happened between my prescribe...

People in this episode

Host: Justin Alan Hayes

Topics covered

Keywords

Mentioned in this episode

Organizations: UnitedHealthcare

Products: psychotropic med

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