About this episode

Justin Alan Hayes discusses the challenges patients face with prescription access due to prior authorization and insurance issues.

A prescription can be sitting at the pharmacy, but still be out of reach. I’m Justin Alan Hayes, and I’m putting a spotlight on what happens when prior authorization, insurance approval, and pharmacy systems collide and the patient pays the price, sometimes with their mental health. I walk you through a real timeline: the missing prior authorization notice that should have hit my prescriber immediately, the multi day delay that follows, and the moment CVS tells me my medication is “ready” fo...

People in this episode

Host: Justin Alan Hayes

Topics covered

• mental health
• pharmacy systems
• insurance approval
• prior authorization
• patient experience

Keywords

• prescription
• prior authorization
• insurance
• mental health
• pharmacy

Mentioned in this episode

Organizations: CVS

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