The Mobile Service Revolution with Nolan Armpriester
About this episode
The episode features a discussion with Nolan Armpriester about the future of automotive service and the importance of mobile service in fixed operations.
In this episode of What the Fixed Ops?!, hosts Russell Hill and Charity Dunning sit down with Nolan Armpriester, General Manager of Twin Pines Ford of Hamburg, for an insightful conversation about dealership leadership, fixed operations, mobile service, customer retention, and why the future of automotive service is happening outside the four walls of the dealership. Drawing on decades of experience working his way from service advisor to general manager, Nolan shares how process, accountability, and people-first leadership have shaped his career. He explains why the best leaders create systems that empower their teams, why dealership culture starts with leadership, and how treating employees like family ultimately creates a better customer experience. The conversation also dives deep into one of the fastest-growing opportunities in fixed operations—mobile service. Nolan explains why many dealerships mistakenly believe mobile service doesn't "pencil," how it creates new revenue streams through retail and commercial fleet customers, and why convenience is quickly becoming the biggest competitive advantage in automotive service. We talk about: • Why leadership is different from…
People in this episode
Hosts: Russell Hill, Charity Dunning
Guest: Nolan Armpriester
Topics covered
- dealership leadership
- fixed operations
- mobile service
- customer retention
- people-first leadership
Keywords
- automotive service
- mobile service
- dealership culture
- customer experience
- leadership
- accountability
- revenue streams
Mentioned in this episode
Organizations: Twin Pines Ford of Hamburg
More episodes of What the Fixed Ops?! (WTF?!)
- Why Saturdays Kill Service Revenue: With David Anderson
- The Next Billion-Dollar Dealership Tool with Dennis McGinn
Explore listener stats, chart rankings, contacts and more on the What the Fixed Ops?! (WTF?!) podcast page.