The New Rules of Service Customers Expect Today | NY Auto Forum
About this episode
Stewart Stropp discusses the evolving expectations of customers regarding service in the automotive industry.
Send us Fan Mail At the NY Auto Forum, Stewart Stropp, VP of Customer Success at J.D. Power, breaks down how service is becoming one of the most critical drivers of customer retention and long-term profitability for dealers. As consumer expectations evolve, transparency, convenience, and communication are no longer differentiators—they’re becoming baseline requirements. This conversation goes beyond surface-level service tactics to highlight what the latest data is actually showing. From th...
More episodes of Auto Collabs
- The State Dealer Association That Cracked the Technician Shortage
- Why “Good” Is the Most Dangerous Word in Retail Automotive | Auto Collabs
- Why “Friction” Is Killing Your Sales (And What Carvana Got Right)
- AI Isn’t a Bolt-On Anymore And Dealers Are Running Out of Time
- Why Honda Is Doubling Down on Hybrids | NY Auto Forum
- Why Pricing Transparency and Affordability Are The Top Issues of 2026 | NY Auto Forum
Explore listener stats, chart rankings, contacts and more on the Auto Collabs podcast page.