Why “Friction” Is Killing Your Sales (And What Carvana Got Right)
About this episode
Glenn Pasch discusses how the automotive sales landscape has shifted from price competition to focusing on customer experience and retention.
Send us Fan Mail If your competitive edge is still price, you’re already losing—the real battle is happening in experience, simplicity, and how you make people feel. Glenn Pasch has logged over a million miles in the air and many hours helping dealersh...
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