Part 1: Taking Ownership of Your Optical Boutique
About this episode
Michele Self discusses the importance of tracking remakes in optical boutiques to improve operations and patient trust.
Michele Self is the Program Facilitator at Cleinman Performance Partners, a consulting firm that helps independent optometry practices improve operations, strengthen teams, and grow sustainably. She facilitates FrameWorks, Cleinman’s peer-to-peer program for opticians, where she guides discussions, shares optical best practices, and helps teams improve performance, patient care, and profitability. Michele is also the Owner of A Spectacular Gaze LLC, which provides on-site optician training and inventory management for private practices. In this episode… A successful optical boutique depends on more than stylish frames or strong sales. Small operational details shape patient trust, profitability, and the practice’s reputation. When mistakes happen, how can a team use them to improve instead of repeating the same problems? Optician educator and optical practice consultant Michele Self explains that the answer starts with tracking remakes and understanding what they reveal. Remakes are not just isolated errors; they can point to issues with lab work, doctor changes, product warranties, staff training, or how products are explained to patients. Michele emphasizes that practices…
More episodes of Cleinman Connect Podcast
- AI Is Changing How Patients Find You
- The Hidden Driver of Practice Growth: Employee Engagement
- [Optometrist Unleashed] Vision, Vines & Remote Communities
- Part 2: Taking Ownership of Your Optical Boutique
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