Part 2: Taking Ownership of Your Optical Boutique
About this episode
Michele Self discusses the importance of ownership, communication, and system visibility in improving the performance of optical practices.
Michele Self is the Program Facilitator at Cleinman, a consulting firm that helps independent optometry practices improve operations, strengthen teams, and grow sustainably. She facilitates FrameWorks, Cleinman’s peer-to-peer program for opticians, where she guides discussions, shares optical best practices, and helps teams improve performance, patient care, and profitability. Michele is also the Owner of A Spectacular Gaze LLC, which provides on-site optician training and inventory management for private practices. In this episode… In optical practices, small operational gaps can quietly shape the entire patient experience, often surfacing only when trust is already strained. Delays in communication, unclear job status, and inconsistent coordination can all build unnoticed over time. So what actually keeps these breakdowns from happening in the first place? Michele Self, an opticianry and optical operations expert, points to ownership, communication, and system visibility as the foundation of stronger performance. Rather than reacting to lab issues after the fact, she stresses proactively contacting patients when problems arise to preserve trust. Michele also emphasizes daily…
More episodes of Cleinman Connect Podcast
- AI Is Changing How Patients Find You
- The Hidden Driver of Practice Growth: Employee Engagement
- [Optometrist Unleashed] Vision, Vines & Remote Communities
- Part 1: Taking Ownership of Your Optical Boutique
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