212: Turn Emails Into Experiences—Building Retention Through Connection with Nadine Nethery

212: Turn Emails Into Experiences—Building Retention Through Connection with Nadine Nethery

From Coach Business by Caryn Gillen

October 29, 2025 · 31 min

About this episode

Nadine Nethery discusses how to create an intentional email marketing strategy to enhance customer retention and engagement.

Today’s guest, Nadine Nethery, is a copywriter turned customer experience and retention strategist for savvy online business owners who want to attract, retain and wow their dream customers. In this episode, we discuss creating an intentional and client-driven email marketing strategy to keep your audience engaged (long-term) and transform your list into a loyal community of buyers and fans. Nadine shares: How to read the signals your audience is sending and let them guide the customer journey How to build genuine connection through consent and curiosity (instead of pressure) Why it's more important now than ever to be relatable and relevant in every email that you send Why you need a personal outreach strategy , even (and maybe especially) if you run automations Whether you’re starting or growing your first list or have multiple products/services and funnels, this episode will inspire you to treat every subscriber as the VIP they are. Homework / Reflection: Notice what triggers sales for you Identify where automation could support connection (not replace it) Map your customer’s journey ----- ** If you enjoyed this episode, make sure to hit that subscribe button, share it with a…

People in this episode

Host: Caryn Gillen

Guest: Nadine Nethery

Topics covered

  • email marketing
  • customer experience
  • retention strategy
  • audience engagement
  • client-driven approach

Keywords

  • email strategy
  • customer journey
  • genuine connection
  • automation
  • audience signals

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