Independents: Change What You Can Control in 2026

About this episode

Dave Luehr discusses how independent shops can enhance customer experience and maximize ROI in 2026.

In the second part of this two-part podcast, Dave Luehr of Elite Body Shop Solutions joins the CollisionCast to discuss how a transformational approach to the customer experience can allow you to have customers for life through your unique selling propositions. If you have OEM certifications, we discuss ways you can maximize your ROI at the dealership service lane, plus how to change what you can control over insurer pushback. They're just a few ways independent shops can win in 2026. See how you stack up against other collision repairers at bodyshopassessment.com, and register for the Positivity Summit Feb. 6 at collisionsummit.com.

People in this episode

Guest: Dave Luehr

Topics covered

• customer experience
• independent shops
• collision repair
• OEM certifications
• insurer pushback

Keywords

• transformational approach
• unique selling propositions
• maximize ROI
• dealership service lane
• insurer pushback
• collision repairers

Mentioned in this episode

Products: Elite Body Shop Solutions, bodyshopassessment.com, collisionsummit.com

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