When Clients Push for Discounts: Conflict Skills and Solutions
About this episode
Simon Goode explores conflict resolution strategies in response to client discount requests.
In this episode, Simon Goode explores a real-life case study of a client requesting a discount for mediation services, analyzing the situation using conflict resolution frameworks. He breaks down the negotiation through the five types of conflict—value, data, interest, structure, and relationship—and discusses strategies like collaboration, compromise, and assertiveness. Simon Goode emphasizes the importance of considering one's alternatives (BATNA) and maintaining clear boundaries when respo...
More episodes of Conflict Skills
- How to Handle Aggressive Timelines and Interdepartmental Tensions at Work
- Navigating Work From Home Conflicts: A Workplace Case Study in Hybrid Attendance Disputes
- Dealing with Credit Stealing Colleagues: Conflict Resolution Strategies in the Workplace
- Essential Ground Rules for Successful Workplace Mediation
- Four Restorative Questions to Stop Rumination After Conflict
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