Conflict Skills

In this episode, Simon Goode outlines the importance of setting clear ground rules for workplace mediation to foster productive and respectful conversations. He explains his collaborative approach to developing these guidelines, emphasizing rules such as no interrupting, no insults, and avoiding assumptions, while also discussing adjustments for more contentious cases. The episode provides practical advice for mediators, HR professionals, and managers on structuring discussions and managing c...

In this episode of the Conflict Skills Podcast, Simon Goode interviews Linda Kochanski, an experienced mediator and trainer, about her 33-year journey in mediation, her approach to training new mediators, and the importance of reflective practice and resilience in the field. They explore how mediation skills benefit professionals from diverse backgrounds, including HR and rehabilitation, and discuss the challenges and rewards of working with conflict, especially in family dispute resolution. ...

In this episode of the Conflict Skills Podcast, Simon Goode is joined by Helen Jarvis to explore a real-life conflict between long-term friends that erupted over accusations of racism sparked by a controversial book. They discuss the emotional complexity of values-based disputes, the challenge of balancing honesty with relationship preservation, and practical steps for navigating these tense situations, whether as a participant or an "accidental mediator." Throughout their convers...

In this episode, Simon Goode explores a workplace conflict scenario where a team member's promotion disrupts previous dynamics among close colleagues. He discusses Tuckman's stages of team development—forming, storming, norming, and performing—and offers practical conflict resolution strategies focused on open communication, de-escalation, and collaborative problem-solving. The episode provides actionable advice for navigating evolving relationships and expectations after internal changes wit...

Have you ever had a colleague that kept using the IM system just to write, "hi"? What do they want? Why can't they just be more clear? Why are they so annoying and should they be thrown into the sun? In this episode of the Conflict Skills Podcast, Simon Goode tackles a common yet surprisingly irritating workplace communication issue: colleagues who send instant messages that simply say "hi"—and nothing else. Drawing from a Reddit case study and its lively comment section, Simon Goode ex...

In this episode, Simon Goode shares five practical and accessible strategies for improving conflict management skills, including regulating your breathing, using statements instead of questions, finding ways to relax, writing to process conflict, and embracing a mindset of curiosity and openness. He explains each tip with relatable examples from both personal life and professional mediation, highlighting their immediate benefits and long-term impact on relationships. The episode encourages li...

In this episode of the Conflict Skills Podcast, host Simon Goode explores the essential skillset for anyone who finds themselves in the role of an "accidental mediator," such as managers or HR professionals dealing with workplace conflict. He breaks down six key areas: self-regulation, de-escalation, empathetic listening, coaching (using the GROW model), assertiveness and boundaries, and creating the conditions for success in conflict resolution. Throughout the episode, Simon shares practical...