Chris Chance - CCI Global - Africa Rising For CX

About this episode

Chris Chance discusses the growth of customer experience and BPO in Africa, focusing on the Outsourcing Alliance of Kenya and regional developments.

Chris Chance is the Senior Vice President for East Africa at CCI Global. He is based between Kenya, Rwanda, and Ethiopia. CCI Global is headquartered in the UAR, but has extensive operations across Africa - they aim to be the largest and most respected BPO in Africa through a combination of offering innovative services with a focus on impact sourcing and community uplift. In this conversation with Mark Hillary from his base in Ethiopia, Chris talks about the creation of the Outsourcing Alliance of Kenya (OAK) - what does it mean for the region that we are seeing stronger organization around promotion for CX and BPO? Beyond the new alliance, Chris talked about the increased development of services from Africa - with a new wave of countries even coming up close behind the ones he is working in. https://www.linkedin.com/in/chrischance/ https://cciglobal.com/ Reports mentioned in the podcast: https://www.linkedin.com/posts/david-rumble-4a4a09b_elevateafrica-gbs-globalbusinessservices-activity-7435711466642608128-owOl/ https://www.linkedin.com/posts/ethiopian-investment-holdings_elevateafrica2026-ethiopianinvestmentholdings-activity-7434521009770323969-LPhl/…

People in this episode

Hosts: Mark Hillary, Peter Ryan

Guest: Chris Chance

Topics covered

• Customer Experience
• Business Process Outsourcing
• Impact Sourcing
• Community Uplift
• African Development
• Outsourcing Alliances

Keywords

• Customer Experience
• BPO
• Africa
• Impact Sourcing
• Outsourcing Alliance
• Kenya
• Ethiopia
• Community Uplift

Mentioned in this episode

Organizations: CCI Global, Outsourcing Alliance of Kenya, UAR, Elevate Africa, Ethiopian Investment Holdings, Genesis GBS

Places: East Africa, Kenya, Rwanda, Ethiopia

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