Gary Slade - TP - Why Stability Is the New Battleground in BPO

About this episode

Mark Hillary and Peter Ryan discuss the importance of stability in Business Process Outsourcing (BPO) services with guest Gary Slade.

Gary Slade is the Chief Commerical Officer at TP EMEA. He has many years of BPO and CX experience and he previously led the UK/Ireland operation at TP as CEO. In this conversation with Mark Hillary, Gary is talking about BPO stability and how this is becoming an important new measurement that companies need to focus on. If you are looking for a BPO partner then how do you know if they will still be around in 5 years? There is so much M&A activity, Private Equity takeovers, and BPOs that rely on a single client or geography... how can you be sure that you are choosing a reliable partner who can support your future growth plans? Is stability becoming the new BPO battleground? https://www.linkedin.com/in/garyslade1/ https://www.tp.com/ Summary: Mark Hillary and Peter Ryan discuss the importance of stability in Business Process Outsourcing (BPO) services, highlighting Gary Slade's (TP EMEA CCO) views on the shift from cost to reliability. They note the volatility in geopolitics and fuel crises, which emphasize the need for BPOs to be resilient and financially stable. Slade emphasizes the importance of geographic diversity, industry experience, and technological investment. He…

People in this episode

Hosts: Mark Hillary, Peter Ryan

Guest: Gary Slade

Topics covered

• BPO stability
• Business Process Outsourcing
• reliability in BPO
• geopolitical impact
• private equity
• long-term partnerships

Keywords

• BPO
• stability
• reliability
• private equity
• geographic diversity
• service quality
• total cost of ownership

Mentioned in this episode

Organizations: TP EMEA

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