About this episode

This episode discusses the difference between technician efficiency and productivity in service shops and the impact of service advisors on shop productivity.

If technicians are standing around waiting for approvals, the problem might not be staffing, it might be process . In this episode of Dealer Talk with Jen Suzuki , I break down the difference between technician efficiency and productivity , and why service advisors have more influence on shop productivity than they realize. When MPI calls are delayed, write-ups are vague, or approvals take too long, technicians lose valuable production time. In this episode we cover: • The difference between technician efficiency vs productivity • How slow approvals kill shop productivity • Why clear write-ups and communication matter • How advisors can keep the entire shop flowing smoothly Because sometimes the shop doesn't need more technicians. It just needs faster approvals and tighter execution.

People in this episode

Host: Jen Suzuki

Topics covered

• efficiency
• productivity
• service shop
• technician performance
• service advisors
• process improvement

Keywords

• technician efficiency
• shop productivity
• service advisors
• approvals
• communication
• process
• write-ups

Mentioned in this episode

Organizations: eDealer Solutions

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