Insights from recent episode analysis
Audience Interest
Podcast Focus
Publishing Consistency
Platform Reach
Insights are generated by CastFox AI using publicly available data, episode content, and proprietary models.
Most discussed topics
Brands & references
Total monthly reach
Estimated from 2 chart positions in 2 markets.
By chart position
- 🇺🇸US · Courses#1925K to 30K
- 🇳🇱NL · Courses#2630K to 100K
- Per-Episode Audience
Est. listeners per new episode within ~30 days
11K to 39K🎙 Daily cadence·100 episodes·Last published 3d ago - Monthly Reach
Unique listeners across all episodes (30 days)
35K to 130K🇳🇱77%🇺🇸23% - Active Followers
Loyal subscribers who consistently listen
14K to 52K
Market Insights
Platform Distribution
Reach across major podcast platforms, updated hourly
Total Followers
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* Data sourced directly from platform APIs and aggregated hourly across all major podcast directories.
On the show
From 10 epsHosts
Recent guests
Recent episodes
From Technician to COO: Mitch Kudler's Playbook for Fixed Ops Growth
May 12, 2026
Unknown duration
Clean Notes. Faster Approvals. Bigger Paychecks. | Bad Notes Cost Money, Here's How to Fix It Fast!
May 6, 2026
Unknown duration
Competitors on Paper, Teammates in Reality: Jen Suzuki & David Kain Get Real
May 5, 2026
39m 53s
ASOTU CON 2026 | Stop Sitting Through Conferences. Start Participating.
Apr 29, 2026
33m 19s
The Deal You Missed Wasn't the Lead… It Was the Follow-Up
Apr 27, 2026
11m 44s
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| Date | Episode | Topics | Guests | Brands | Places | Keywords | Sponsor | Length | |
|---|---|---|---|---|---|---|---|---|---|
| 5/12/26 |  From Technician to COO: Mitch Kudler's Playbook for Fixed Ops Growth | If you're leading a service department or responsible for fixed ops performance, this is one of those conversations you don't skip. In this episode, I sit down with someone I've known and respected for years, Mitch Kudler, COO of Simms Auto Group… a guy who didn't just study the business, he lived every role in it. From technician to advisor to GM to executive leadership, Mitch brings a perspective that most leaders simply don't have. We dig into what most GMs misunderstand about service, why retention is the real game (not transactions), and the small decisions that quietly cost dealerships millions, like losing tire business or failing to create a real first service experience. Mitch breaks down the importance of transparency, why MPIs and video are still wildly underutilized, and how culture inside your store directly impacts customer trust. This conversation also hits leadership hard, how to unify sales and service, why most managers don't actually understand their numbers, and the simple but powerful act of walking your store and listening. If you want stronger retention, better CSI, and a team that actually works together… this one will stay with you. And personally? This one meant a lot. Mitch is one of those people I've always admired from afar—and every time we talk, I walk away better. Dealer Talk with Jen Suzuki Podcast | 🎧 https://apple.co/38lmHM1 🎧 https://spoti.fi/3uQ2nd1 | Jennifer@edealersolution.com | 954-873-8029 | edealersolutions.com | Meet me! bit.ly/3J7011t | Loyalty-Based Selling Strategies on CBT News | https://bit.ly/3JlcXAx 🔥Check out our sponsors!🔥 LotLinx.com is a VIN Management Platform that enables precision automotive retailing via /AI/ technologies that improves dealership profitability. Matador.ai, AI That Fully Automates Sales & Service Conversations For Dealerships. ZukiTalk.com helps service advisors by making clear, consistent MPI calls that educate customers and increase approvals.| | — | ||||||
| 5/6/26 |  Clean Notes. Faster Approvals. Bigger Paychecks. | Bad Notes Cost Money, Here's How to Fix It Fast! | If your write-up is weak… your paycheck is leaking. Period. In this episode, I'm going straight at one of the most overlooked, but most expensive breakdowns in your service department: the quality of your RO write-up. We're talking about the real impact of vague notes, rushed conversations, and missed questions and how they quietly destroy technician productivity, create comebacks, slow down approvals, and chip away at your income. I break down exactly how to level up your write-up process, what questions actually matter, and how to position yourself as the translator between your customer and your technician. This is one of those "simple but not easy" skills that separates average advisors from top earners. Better notes = faster diagnosis, smoother workflow, stronger trust, and more money in your pocket. If you're ready to clean up the chaos and take control of your lane… this is your play. Dealer Talk with Jen Suzuki Podcast | 🎧 https://apple.co/38lmHM1 🎧 https://spoti.fi/3uQ2nd1 | Jennifer@edealersolution.com | 954-873-8029 | edealersolutions.com | Meet me! bit.ly/3J7011t | Loyalty-Based Selling Strategies on CBT News | https://bit.ly/3JlcXAx 🔥Check out our sponsors🔥 LotLinx.com is a VIN Management Platform that enables precision automotive retailing via /AI/ technologies that improves dealership profitability. Matador.ai, AI That Fully Automates Sales & Service Conversations For Dealerships. ZukiTalk.com helps service advisors by making clear, consistent MPI calls that educate customers and increase approvals. | — | ||||||
| 5/5/26 |  Competitors on Paper, Teammates in Reality: Jen Suzuki & David Kain Get Real✨ | automotive industryperformance drivers+3 | David Kain | eDealer Solutions | — | automotiveperformance+5 | LotLinx | 39m 53s | |
| 4/29/26 |  ASOTU CON 2026 | Stop Sitting Through Conferences. Start Participating.✨ | conference participationleadership development+4 | Paul Daly | VIN Management PlatformASOTU | Maryland | ASOTU CON 2026leadership+5 | LotLinx | 33m 19s | |
| 4/27/26 |  The Deal You Missed Wasn't the Lead… It Was the Follow-Up✨ | follow-upsales+3 | — | — | — | follow-upsales leads+3 | LotLinx.com | 11m 44s | |
| 4/22/26 |  The Biggest Mistake Salespeople Make on Every Call!✨ | sales techniquescustomer engagement+3 | — | eDealer Solutions | — | salesdealership+3 | LotLinx.com | 11m 36s | |
| 4/20/26 |  How Brandon Hardison Is Solving the Technician Shortage at Jim Ellis Automotive Group✨ | technician shortagehiring strategies+3 | Brandon Hardison | Jim Ellis Automotive GroupeDealer Solutions | — | technician hiringretention+3 | — | 31m 53s | |
| 4/15/26 |  The Retention Mindset That Changes Everything✨ | customer retentiondealership growth+3 | — | eDealer Solutions | — | customer retentionservice lane+3 | — | 16m 19s | |
| 4/13/26 |  LotGPT vs ChatGPT: The Inventory Game Just Changed!✨ | dealership technologyAI tools+3 | Randy Kobat | LotGPTChatGPT+2 | — | LotGPTChatGPT+5 | — | 32m 53s | |
| 4/9/26 |  The #1 Communication Mistake Killing Your MPI Approval Rate✨ | communicationMPI approval rate+4 | — | eDealer Solutions | — | MPI approval ratecommunication mistakes+3 | LotLinx.com | 15m 32s | |
Want analysis for the episodes below?Free for Pro Submit a request, we'll have your selected episodes analyzed within an hour. Free, at no cost to you, for Pro users. | |||||||||
| 4/7/26 |  The AI Best Practices That's Driving Real Appointments and Sales with AI Dealership Pro!✨ | AI best practicesdealership sales+4 | Seth Poplawski | Auto LenderseDealer Solutions | — | AIdealership+6 | — | 48m 38s | |
| 3/30/26 |  Efficiency vs Productivity in the Service Shop✨ | efficiencyproductivity+4 | — | eDealer Solutions | — | technician efficiencyshop productivity+5 | — | 15m 20s | |
| 3/30/26 |  The Quiet Multiplier of Service Advisor Income | What if you could make more money every day without writing one extra car? In this episode of Dealer Talk with Jen Suzuki, I break down a metric many service advisors overlook: hours per RO. Hours per RO is the average number of labor hours sold on each repair order. A small increase can dramatically impact technician productivity, shop efficiency, and your paycheck. In this episode we cover: • What hours per RO means • Why rushing write-ups lowers production • How better presentations increase approvals • Why small services stacked together drive profit You don't need more traffic or more appointments. You just need to slow down, be thorough, and capture the opportunity already in front of you. Dealer Talk with Jen Suzuki Podcast | 🎧 https://apple.co/38lmHM1 🎧 https://spoti.fi/3uQ2nd1 | Jennifer@edealersolution.com | 954-873-8029 | edealersolutions.com | Meet me! bit.ly/3J7011t | Loyalty-Based Selling Strategies on CBT News | https://bit.ly/3JlcXAx 🔥Check out our sponsors!🔥 CallRevu is the leading automotive communications intelligence platform, giving you elevated insights and vision into your services, sales and brand management all in one place. LotLinx.com is a VIN Management Platform that enables precision automotive retailing via /AI/ technologies that improves dealership profitability. Matador.ai, AI That Fully Automates Sales & Service Conversations For Dealerships. ZukiTalk helps service advisors by making clear, consistent MPI calls that educate customers and increase approvals. | — | ||||||
| 3/23/26 |  The Math Behind Service Department Capacity | If every day in the service lane feels chaotic, the problem might not be effort, it might be capacity. In this episode of Dealer Talk with Jen Suzuki, I break down one of the most overlooked concepts in fixed ops: shop capacity. When advisors promise pickup times without knowing how many labor hours the shop can realistically produce, stress builds fast. Technicians get buried, customers start calling, and CSI takes a hit. In this episode we cover: • What shop capacity really means • Why overbooking creates chaos in the shop • How unrealistic pickup promises hurt technicians and customers • How advisors can set expectations that build trust instead of pressure The best advisors don't promise speed. They promise accuracy, communication, and quality work done right. | — | ||||||
| 3/23/26 |  Why Some Service Advisors Make More Money Than Others - Gross Per RO Explained | If you're exhausted at the end of the day but your paycheck doesn't reflect the effort, this episode explains exactly why. In this episode of Dealer Talk with Jen Suzuki, I'm kicking off a brand new service department performance series focused on helping service advisors and fixed ops leaders understand the metrics that actually drive income. Today we're digging into one of the most important numbers in the service lane: Gross Profit Per Repair Order Many advisors judge their day by how busy they were, how many cars they wrote, how fast the line moved, or how chaotic the desk became. But busy does not always mean profitable. Two advisors can see the exact same vehicles in the same day and produce dramatically different results simply because of how they approach the opportunity in front of them. In this episode, I break down: • What gross per RO actually means and why it matters • Why being "busy" can sometimes hide lost income opportunities • The mindset shift from order taker to consultant • How small maintenance services can stack into serious profitability • Why assuming customers won't buy is one of the biggest mistakes advisors make • How rushing through MPIs and conversations creates hidden profit leaks Most importantly, we talk about the shift service advisors must make: Stop asking "How fast can I move this car?" Start asking "How complete can I be?" Because the opportunity isn't something you have to chase. The customer already drove it into your service lane. If you're a service advisor, service manager, or fixed ops leader who wants your team to increase profitability while improving the customer experience, this episode is a powerful place to start. Dealer Talk with Jen Suzuki Podcast | 🎧 https://apple.co/38lmHM1 🎧 https://spoti.fi/3uQ2nd1 | Jennifer@edealersolution.com | 954-873-8029 | edealersolutions.com | Meet me! bit.ly/3J7011t | Loyalty-Based Selling Strategies on CBT News | https://bit.ly/3JlcXAx 🔥Check out our sponsors!🔥 CallRevu is the leading automotive communications intelligence platform, giving you elevated insights and vision into your services, sales and brand management all in one place. LotLinx.com is a VIN Management Platform that enables precision automotive retailing via /AI/ technologies that improves dealership profitability. Matador.ai, AI That Fully Automates Sales & Service Conversations For Dealerships. ZukiTalk helps service advisors by making clear, consistent MPI calls that educate customers and increase approvals. | — | ||||||
| 3/17/26 |  You're Paying for the Calls, Here's a GSM Blueprint Using CallRevu to Turn Them Into ROI | Managers… this one is for you. I sat down with Jimmy Vargas, GSM at Paradise Chevrolet and this isn't just a conversation… this is someone I'm actively in the trenches with right now. I'm working directly with Jimmy and his sales team on their phone process, listening to calls together, coaching in real time, and using the tools inside CallRevu to actually develop his people. And that's the difference. He's not just pulling reports. He's not just tracking calls. He's investing in his team. Jimmy is setting the bar, giving his team a modern, relevant process to win on the phones, and then backing it up with real accountability using the data. One of the most powerful things he's doing right now? He's using CallRevu's keyword alert feature to instantly flag calls when something doesn't go the way the customer expected. So instead of finding out a day later… or never… He and his managers are notified immediately. That means they can jump in, coach the situation, follow up fast and in many cases, save the deal. We're reviewing recorded calls. We're tightening conversations. We're making sure nothing slips through the cracks. Because when you actually listen… you find everything. This episode breaks down his blueprint. It's simple, doable, and built for real dealership life. If you want more appointments, stronger performance, and a real return on the calls you're already paying for… This is where it starts. Dealer Talk with Jen Suzuki Podcast | 🎧 https://apple.co/38lmHM1 🎧 https://spoti.fi/3uQ2nd1 | Jennifer@edealersolution.com | 954-873-8029 | edealersolutions.com | Meet me! bit.ly/3J7011t | Loyalty-Based Selling Strategies on CBT News | https://bit.ly/3JlcXAx 🔥Check out our sponsors!🔥 CallRevu is the leading automotive communications intelligence platform, giving you elevated insights and vision into your services, sales and brand management all in one place. LotLinx.com is a VIN Management Platform that enables precision automotive retailing via /AI/ technologies that improves dealership profitability. Matador.ai, AI That Fully Automates Sales & Service Conversations For Dealerships. ZukiTalk helps service advisors by making clear, consistent MPI calls that educate customers and increase approvals. | — | ||||||
| 3/17/26 |  AI Is Reinventing Dealership Commercials (With a Two-Time Emmy Award-Winning Director) | Dealership advertising is entering a completely new era and AI is at the center of it. In this episode of Dealer Talk with Jen Suzuki, Jen sits down with Jarett Bellucci, a two-time Emmy Award-winning director and filmmaker and the founder of Bellucci Productions. Jarett has created commercial work for major brands like Cadillac, BMW, and Forbes, and now he's helping businesses, including car dealerships, leverage AI to produce cinematic-quality commercials without the massive production budgets. Together they break down how AI is changing the way commercials are created, why storytelling matters more than ever in automotive advertising, and how dealerships can stand out in a sea of look-alike ads. Jarett explains how AI tools are unlocking creativity, allowing brands to build characters, craft stories, and produce visually stunning content faster and more affordably than ever before. But the real advantage isn't just the technology. It's the message behind it. If you want your dealership marketing to stop blending in and start connecting emotionally with buyers, this conversation will open your eyes to what's possible. This episode covers: • Why most dealership commercials fail to connect • How AI is lowering production costs while raising creative potential • The power of storytelling in automotive advertising • How dealers can build monthly "drip branding" campaigns • Why the future of AI advertising still depends on human creativity AI may be the toolbut the idea and the story are still what wins! Bellucciproductions.com Dealer Talk with Jen Suzuki Podcast | 🎧 https://apple.co/38lmHM1 🎧 https://spoti.fi/3uQ2nd1 | Jennifer@edealersolution.com | 954-873-8029 | edealersolutions.com | Meet me! bit.ly/3J7011t | Loyalty-Based Selling Strategies on CBT News | https://bit.ly/3JlcXAx 🔥Check out our sponsors!🔥 CallRevu is the leading automotive communications intelligence platform, giving you elevated insights and vision into your services, sales and brand management all in one place. LotLinx.com is a VIN Management Platform that enables precision automotive retailing via /AI/ technologies that improves dealership profitability. Matador.ai, AI That Fully Automates Sales & Service Conversations For Dealerships. ZukiTalk helps service advisors by making clear, consistent MPI calls that educate customers and increase approvals. | — | ||||||
| 3/11/26 |  Personalization on That Next Level! AI Images in Sales Follow-Up | There's a lot of communication flying out of dealerships every single day and text messaging is often the fastest way to reach a customer. But if your messages look like everyone else's, they're going to be treated like everyone else's. "Just checking in" and "any questions?" isn't follow-up… it's noise. In this episode, Jen shares a creative tactic she's been using in her own follow-ups that's getting responses and turning heads! AI-generated images built directly from CRM notes and customer conversations. Instead of sending another plain text, Jen shows how you can create a visual message that proves you were paying attention. The customer's name, the vehicle they liked, details about their family, their interests, even a little humor, all layered into a custom image that feels personal and memorable. It's not about fancy graphics. It's about showing customers that you remember them and care about their situation. Jen explains how she started using these AI images in her own outreach, how the responses led her to start teaching the technique in her sales classes, and how teams are now using it as a fun internal contest to drive replies from customers. If your follow-up messages are getting ignored, the problem might not be the message, it might be the format. This episode will show you how to change that! Dealer Talk with Jen Suzuki Podcast | 🎧 https://apple.co/38lmHM1 🎧 https://spoti.fi/3uQ2nd1 | Jennifer@edealersolution.com | 954-873-8029 | edealersolutions.com | Meet me! bit.ly/3J7011t | Loyalty-Based Selling Strategies on CBT News | https://bit.ly/3JlcXAx 🔥Check out our sponsors!🔥 Reynolds and Reynolds is a leading automotive DMS platform that helps dealerships run more efficient, connected, and customer-focused sales and service operations. LotLinx.com is a VIN Management Platform that enables precision automotive retailing via /AI/ technologies that improves dealership profitability. Matador.ai, AI That Fully Automates Sales & Service Conversations For Dealerships. ZukiTalk helps service advisors by making clear, consistent MPI calls that educate customers and increase approvals. | — | ||||||
| 3/11/26 |  "The Technician Is the Revenue Engine", says Joe Minns, Corporate Fixed Op's Director. Hear Why Service Leaders Must Protect Their Time. with | Flat rate has been debated for decades in service departments, but what if the real issue isn't the pay structure at all? In this episode of Dealer Talk with Jen Suzuki, I sit down with Joe Minns, Corporate Fixed Ops Director at Dennis & Co Auto Group, who brings 34 years of real dealership experience to the conversation. Joe has seen just about everything in service operations, from dirt-floor shops to high-tech 80-bay service departments. Today he oversees fixed operations for Dennis & Co's growing network of dealerships, and he shares one powerful perspective that many leaders overlook: Flat rate doesn't fail… culture does. We dive deep into the real reasons technicians struggle to flag hours and why so many service departments unintentionally waste the most valuable resource they have, technician time. Joe breaks down the operational leaks that quietly drain productivity, the cultural shifts required to protect technician efficiency, and why leaders must rethink how dispatch, advisors, and managers support the shop. We also talk about: • Why technicians are the true revenue engine of fixed operations • How small moments of lost technician time cost dealerships thousands • Why many service departments unknowingly rig the system against their own techs • The leadership shift required to fix flat rate culture • How service advisors, dispatchers, and managers must align to protect technician productivity • Why career pathing is critical to solving the technician shortage If you're a service director, fixed ops leader, or dealership executive trying to improve technician retention, shop productivity, and labor performance, this conversation is packed with practical insight. Because at the end of the day, great service leaders don't just manage the shop, they protect the people who power it. Dealer Talk with Jen Suzuki Podcast | 🎧 https://apple.co/38lmHM1 🎧 https://spoti.fi/3uQ2nd1 | Jennifer@edealersolution.com | 954-873-8029 | edealersolutions.com | Meet me! bit.ly/3J7011t | Loyalty-Based Selling Strategies on CBT News | https://bit.ly/3JlcXAx 🔥Check out our sponsors!🔥 CallRevu is the leading automotive communications intelligence platform, giving you elevated insights and vision into your services, sales and brand management all in one place. LotLinx.com is a VIN Management Platform that enables precision automotive retailing via /AI/ technologies that improves dealership profitability. Matador.ai, AI That Fully Automates Sales & Service Conversations For Dealerships. ZukiTalk helps service advisors by making clear, consistent MPI calls that educate customers and increase approvals. | — | ||||||
| 3/5/26 |  Leaders Go First: Teaching AI Inside the Dealership | AI isn't something managers can delegate. It's something they have to demonstrate. In this episode, Jen talks about one of the biggest leadership shifts happening inside dealerships right now: leaders becoming the model of how to use AI, not just the ones telling everyone else to use it. Your team isn't going to adopt tools because of a memo or a mandate. They adopt them because they see their leader using them in real life, in meetings, during problem-solving, when building customer messaging, or when creating new sales ideas. Jen shares how managers can introduce tools like ChatGPT, Claude, Gemini, Grok and others inside regular team meetings so people learn naturally instead of feeling forced. When leaders use AI openly, asking questions, testing ideas, building scripts... it shows the team how to think differently and stay relevant in a fast-changing industry. The message is simple: People don't follow mandates. They follow models. If you want your team to evolve, they have to watch you do it first! Dealer Talk with Jen Suzuki Podcast | 🎧 https://apple.co/38lmHM1 🎧 https://spoti.fi/3uQ2nd1 | Jennifer@edealersolution.com | 954-873-8029 | edealersolutions.com | Meet me! bit.ly/3J7011t | Loyalty-Based Selling Strategies on CBT News | https://bit.ly/3JlcXAx 🔥Check out our sponsors!🔥 Reynolds and Reynolds is a leading automotive DMS platform that helps dealerships run more efficient, connected, and customer-focused sales and service operations. LotLinx.com is a VIN Management Platform that enables precision automotive retailing via /AI/ technologies that improves dealership profitability. Matador.ai, AI That Fully Automates Sales & Service Conversations For Dealerships. ZukiTalk helps service advisors by making clear, consistent MPI calls that educate customers and increase approvals. | — | ||||||
| 3/2/26 |  The Most Underrated Follow-Up in the Dealership: 20 Seconds of Video | 20 seconds. That's all it takes to separate average dealerships from memorable ones. Customers don't remember your CRM. They don't remember your process map. They remember effort. In this episode of Dealer Talk with Jen Suzuki, Jen breaks down why short, 20-second personalized videos are one of the most powerful follow-up tools in modern dealerships — in both sales and service. Not five minutes. Not perfect lighting. Not corporate scripts. Just 20 seconds of clarity that says: "I was thinking about you." Jen explains how replacing traditional texts and voicemails with quick, candid videos builds obligation, increases engagement, and showcases your humanity. She shares simple scripts, real-world examples, and ways managers can turn this into a fun, competitive in-store activity. You'll learn: • Why video follow-up increases memorability • How to structure a powerful 20-second message • What to say when confirming appointments • How to stand apart from competitors instantly • How to coach your team to execute without overthinking Perfection isn't the goal. Presence is. Because 20 seconds today beats zero seconds tomorrow, every single time. Dealer Talk with Jen Suzuki Podcast | 🎧 https://apple.co/38lmHM1 🎧 https://spoti.fi/3uQ2nd1 | Jennifer@edealersolution.com | 954-873-8029 | edealersolutions.com | Meet me! bit.ly/3J7011t | Loyalty-Based Selling Strategies on CBT News | https://bit.ly/3JlcXAx 🔥Check out our sponsors!🔥 Reynolds and Reynolds is a leading automotive DMS platform that helps dealerships run more efficient, connected, and customer-focused sales and service operations. LotLinx.com is a VIN Management Platform that enables precision automotive retailing via /AI/ technologies that improves dealership profitability. Matador.ai, AI That Fully Automates Sales & Service Conversations For Dealerships. ZukiTalk helps service advisors by making clear, consistent MPI calls that educate customers and increase approvals. | — | ||||||
| 2/26/26 |  How to Teach a New Technique to Your Team and See Immediate Execution | Great ideas don't fail in dealerships because they're bad. They fail because no one installs the behavior fast enough. In this episode of Dealer Talk with Jen Suzuki, Jen breaks down a simple, high-energy methodology to help leaders stop "motivating" and start installing execution inside their stores. Most dealerships don't have a training problem — they have an execution problem. Processes get rolled out. Energy fades. Thirty days later, nothing sticks. Jen shares her proven meeting framework — used at NADA Academy and in high-performing stores — to compress action, build accountability, and make learning fun and sustainable. You'll learn how to: • Pick one behavior and install it fast • Teach a technique in under 20 seconds • Use real examples to drive discussion • Create immediate execution through activity • Run contests that build visibility and accountability • Shortlist, vote, and let the team own the win This is about turning meetings into movement. Not speeches. Not theater. Behavior change. If you're a GM, GSM, Fixed Ops Director, Sales Manager, or Service Manager who's tired of initiatives fading out — this episode gives you a repeatable structure to make things stick. Momentum doesn't come from motivation. It comes from movement. Dealer Talk with Jen Suzuki Podcast | 🎧 https://apple.co/38lmHM1 🎧 https://spoti.fi/3uQ2nd1 | Jennifer@edealersolution.com | 954-873-8029 | edealersolutions.com | Meet me! bit.ly/3J7011t | Loyalty-Based Selling Strategies on CBT News | https://bit.ly/3JlcXAx 🔥Check out our sponsors!🔥 Matador.ai, AI That Fully Automates Sales & Service Conversations For Dealerships. Reynolds and Reynolds is a leading automotive DMS platform that helps dealerships run more efficient, connected, and customer-focused sales and service operations. LotLinx.com is a VIN Management Platform that enables precision automotive retailing via /AI/ technologies that improves dealership profitability. ZukiTalk helps service advisors by making clear, consistent MPI calls that educate customers and increase approvals. | — | ||||||
| 2/22/26 |  The First 5 Minutes That Control Your Customers Entire Service Visit | The first five minutes of a service visit can make or break everything that follows. In this episode of Dealer Talk with Jen Suzuki, Jen dives into one of the most overlooked yet powerful moments in fixed ops: the service check-in. This isn't about speed. It's not about numbers. It's not even about selling. It's about trust. Jen calls the check-in one of the two sacred moments in every service visit and if you miss it, nothing else matters. From reviving the dying walkaround to turning rushed transactions into relationship opportunities, she shares real-world principles advisors and managers can immediately apply to boost MPI approvals, retention, and long-term revenue. You'll learn how to: • Turn the walkaround into "walk-in education" • Build trust before the inspection ever begins • Use simple human connection to reduce defensiveness later • Create operational impact by improving the first five minutes • Coach presence, tone, and professionalism — not just process When customers feel educated early, they're less defensive later. And when they trust you? They buy. They return. They ask for you. This episode is a must-listen for Service Advisors, Service Managers, Fixed Ops Directors, and GMs who want to boost service revenue without pushing harder, just caring smarter. Dealer Talk with Jen Suzuki Podcast | 🎧 https://apple.co/38lmHM1 🎧 https://spoti.fi/3uQ2nd1 | Jennifer@edealersolution.com | 954-873-8029 | edealersolutions.com | Meet me! bit.ly/3J7011t | Loyalty-Based Selling Strategies on CBT News | https://bit.ly/3JlcXAx 🔥Check out our sponsors!🔥 Reynolds and Reynolds is a leading automotive DMS platform that helps dealerships run more efficient, connected, and customer-focused sales and service operations. LotLinx.com is a VIN Management Platform that enables precision automotive retailing via /AI/ technologies that improves dealership profitability. Matador.ai, AI That Fully Automates Sales & Service Conversations For Dealerships. ZukiTalk helps service advisors by making clear, consistent MPI calls that educate customers and increase approvals. | — | ||||||
| 2/18/26 |  ELR Isn't Accounting, It's Leadership! | If your service managers and advisors can't explain Effective Labor Rate in one sentence, money is leaking out of your shop every single day. In this episode of Dealer Talk with Jen Suzuki, Jen breaks down the most misunderstood yet most powerful performance metric in the service department: ELR (Effective Labor Rate). While advisors often track CSI, gross, and hours per RO, ELR quietly tells the real story of how the shop is performing, how advisors get paid, and how profitable the operation truly is. Jen simplifies what ELR actually is (and what it's not), why it matters more than the posted labor rate, and how everyday advisor behaviors like discounting, incomplete presentations, weak explanations, and missed opportunities directly drag it down. This episode connects the dots between ELR and advisor income, shop absorption, and leadership discipline. Jen also outlines practical coaching strategies for service managers, including daily visibility, advisor-level tracking, role-play, discount accountability, and how to celebrate ELR wins so strong behaviors get repeated. ELR isn't a scary accounting term. It's a performance mirror. If you understand it, you can influence it. If you can influence it, you can control profitability. Dealer Talk with Jen Suzuki Podcast | 🎧 https://apple.co/38lmHM1 🎧 https://spoti.fi/3uQ2nd1 | Jennifer@edealersolution.com | 954-873-8029 | edealersolutions.com | Meet me! bit.ly/3J7011t | Loyalty-Based Selling Strategies on CBT News | https://bit.ly/3JlcXAx 🔥Check out our sponsors!🔥 Reynolds and Reynolds is a leading automotive DMS platform that helps dealerships run more efficient, connected, and customer-focused sales and service operations. LotLinx.com is a VIN Management Platform that enables precision automotive retailing via /AI/ technologies that improves dealership profitability. Matador.ai, AI That Fully Automates Sales & Service Conversations For Dealerships. ZukiTalk helps service advisors by making clear, consistent MPI calls that educate customers and increase approvals. | — | ||||||
| 2/16/26 |  Staying Relevant with Dealer/GM Fred Emich | AI, Texting, and the Phone Call Debate: What Still Wins in 2026 | This one was different, we recorded an in-person (we are both within minutes of each other in CO!) episode in a studio (yes, the kind rappers use 😄) with a dealer/general manager from a 100+ year family dealership story that started back in 1922. Meet Fred Emich from https://www.emichauto.com/ We get into what most leaders don't talk about: the daily pressure to stay relevant, how to keep people invested across multiple rooftops, and why the service department deserves way more leadership attention than it usually gets. Then we go deep on tech adoption, how to vet new tools, why "shiny object" purchases fail, and the non-negotiable rule: if your team won't use it day-to-day, don't buy it. We also tackle the big debate: "customers don't want calls anymore." Spoiler: they don't want robocalls… but they do want real explanations when it matters, especially in service. If you're trying to modernize your dealership without sacrificing the human connection that built your reputation, this episode is a roadmap. Dealer Talk with Jen Suzuki Podcast | 🎧 https://apple.co/38lmHM1 🎧 https://spoti.fi/3uQ2nd1 | Jennifer@edealersolution.com | 954-873-8029 | edealersolutions.com | Meet me! bit.ly/3J7011t | Loyalty-Based Selling Strategies on CBT News | https://bit.ly/3JlcXAx 🔥Check out our sponsors!🔥 Reynolds and Reynolds is a leading automotive DMS platform that helps dealerships run more efficient, connected, and customer-focused sales and service operations. LotLinx.com is a VIN Management Platform that enables precision automotive retailing via /AI/ technologies that improves dealership profitability. Matador.ai, AI That Fully Automates Sales & Service Conversations For Dealerships. ZukiTalk helps service advisors by making clear, consistent MPI calls that educate customers and increase approvals. | — | ||||||
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2 placements across 2 markets.
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2 placements across 2 markets.