Keeyu I Jevon Le Roux - Making the words 'Where Is My Order?' redundant in 2026!
About this episode
This episode discusses how to improve customer service in eCommerce by eliminating reactive support tickets through proactive post-purchase strategies.
Free SEO Audit Connect with Jevon Keeyu Website Customer service is broken in eCommerce, and it’s costing Australian brands millions. In this episode of E-Commerce Australia , Ryan sits down with Jevon Le Roux , former MD of SurfStitch and P.E Nation, now CEO & Co-Founder of Keeyu, a platform built to eliminate reactive customer service tickets before they ever exist. If you’re still hiring more support staff every peak season… If “Where is my order?” is your most common ticket… If your team is drowning in manual fixes and system hopping… This episode will challenge how you think about post-purchase. According to Australia Post, 1 in 5 online shoppers didn’t get what they wanted last year. That resulted in $13 billion in churned revenue. The question is, how much of that churn is preventable? Why traditional helpdesks are fundamentally reactive The 80+ post-purchase failure points brands don’t monitor How proactive post-purchase can cut support tickets by up to 50% Why scaling your support team isn’t the real solution How brands like Tony Bianco, Muscle Republic and Budgy Smuggler are approaching automation Why “Where Is My Order?” might disappear in the next five years Jevon…
People in this episode
Host: Ryan Martin
Guest: Jevon Le Roux
Mentioned in this episode
Organizations: Keeyu, SurfStitch, P.E Nation, Australia Post, Tony Bianco, Muscle Republic, Budgy Smuggler
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