ERP129 - Less Admin, More Impact: AI for MSPs

About this episode

The episode discusses AI adoption in the MSP industry with Matt Tougas, CEO of Mizo, focusing on help desk automation and the impact of Canadian companies.

Today I'm joined by Matt Tougas , CEO of Mizo . We'll explore how Matt's background as a software engineer and MSP operator led him to develop Mizo, an AI-powered help desk automation platform. We discuss the realities of AI adoption in the MSP industry, why AI agents can sometimes outperform humans in quality and consistency, and why Canadian companies have such an outsized impact in the global MSP software ecosystem. We're talking MSP innovation, Canadian tech pride, and the real-world impact of agentic AI in service operations. Let's get started! This episode is brought to you by Opsleader Pro . A place for MSP owners and managers to get the systems and tools they need to build a stable and growing MSP. Part group coaching, part peer group, everything you need to run a successful MSP.

People in this episode

Host: Todd Kane

Guest: Matt Tougas

Topics covered

• AI adoption
• MSP industry
• help desk automation
• Canadian tech
• service operations
• MSP innovation

Keywords

• AI
• MSP
• automation
• help desk
• Canadian tech
• software engineer
• service operations
• innovation

Sponsors

Opsleader Pro

Mentioned in this episode

Organizations: Mizo

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