About this episode

The episode discusses project management challenges in the MSP industry and offers actionable advice for improving profitability and client retention.

Today I'm speaking to Mike Psenka , CEO of Moovila , once again. If you missed our previous episode together, Advanced Project Management— episode 104 —I highly recommend checking it out for some great insights. Today, we're diving into a topic that's been top of mind for me and, honestly, I believe not enough people in the MSP industry are paying close attention to it: project management and profitability. We'll break down some eye-opening stats about how 25% of the MSP channel is either breaking even or losing money—and how poor project management is often the hidden culprit, even when service delivery is profitable. We're going deep into why projects are causing financial headaches and customer churn, and, more importantly, what MSPs can actually do to fix it. Mike and I will talk through real-world challenges, practical fundamentals, and how AI and automation are changing the game for project delivery. Whether you're struggling with projects, worried about client retention, or just looking to level up your operational maturity, this episode is packed with actionable advice. This episode is brought to you by Opsleader Pro . A place for MSP owners and managers to get the…

People in this episode

Host: Todd Kane

Guest: Mike Psenka

Topics covered

• project management
• profitability
• MSP industry
• customer retention
• AI and automation

Sponsors

Opsleader Pro

Mentioned in this episode

Organizations: Moovila

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