About this episode

The episode discusses strategies to reduce technician turnover in eye care clinics through improved hiring and onboarding processes.

Send us Fan Mail We break down why technician turnover stays high in busy eye care clinics and how better hiring and onboarding fixes it. We share practical ways to validate skills, build a consistent training program, and create a culture where new techs feel confident and seen. • shadowing candidates before an offer to confirm fit • verifying “experience” by checking how skills are done • using behavioral questions to test judgment and critical thinking • watching for ear...

People in this episode

Host: Mike Lyons

Guest: Jane Shuman

Topics covered

• onboarding
• eye care technicians
• employee turnover
• training programs
• hiring practices

Keywords

• eye care
• technician turnover
• onboarding
• training
• hiring
• skills validation
• behavioral questions

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