Jason Swiech on How Dealers Can Improve the F&I Experience
About this episode
Jason Swiech discusses how dealers can enhance the F&I experience based on findings from CDK Global's study.
The finance and insurance office remains the most trusted part of the dealership experience, but customer frustrations haven't disappeared. In this episode, Jason Swiech, F&I Product Marketing Manager at CDK Global, breaks down the findings from CDK Global's 2026 State of F&I at the Dealership study and explains what dealers can do to improve the customer experience without overhauling the entire process. Swiech discusses why customers continue to place their trust in F&I managers...
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