Salesforce's New Agentforce Help Agent Pricing: What Outcome-Based Licensing Really Means for You
About this episode
Adam Mansfield discusses Salesforce's new outcome-based pricing model for its Agentforce Help Agent and the implications for negotiation.
Salesforce just announced a major shift: Salesforce's Agentforce Help Agent (its Autonomous AI Service Agent offering) will come with outcome-based (Pay-Per-Resolution) licensing at $2 per successful resolution, with an ability to buy prepaid packs of resolutions.In this video, Adam Mansfield, Practice Leader at UpperEdge, breaks down what this means for Salesforce customers and why "outcome-based" doesn't mean "negotiation-free."Adam covers:• Why Salesforce is confident enough in Agentforce Help Agent results to move to this pricing model• How the $2 per-resolution price and prepaid resolution packs need to be negotiated down• Why volume discounts, renewal price protection, and other commercial terms are still essential• What actually counts as a "resolution" - and why getting that definition into your order form matters• How Data 360 and Agentforce being unmetered changes the negotiation conversation• Why your larger Salesforce deal (other product licensing metrics and pricing, Order Forms, and agreement constructs (including SELA)) still requires full negotiation prep and effective negotiation executionBottom line: outcome-based pricing can be…
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