ServiceNow Knowledge 2026 Recap: AI All Over the Place
About this episode
Adam discusses key insights from ServiceNow Knowledge 2026 regarding AI and its implications for customers.
In this video, Adam breaks down what ServiceNow customers are really asking:• How to get more value from existing investments• What embedded AI actually means for licensing and renewals• Risks around AI forecasting and overcommitment• Questions surrounding the various AI offerings coming out (i.e. AI Control Tower, Autonomous Workforce, Now Assist, Otto, Workflow Data Fabric, Autonomous CRM, etc.)•Why transparency, flexibility and proper price protections matter more than everAs ServiceNow pushes aggressively for AI adoption and includes as part of their renewal strategies and in-term purchase pushes, customers need to prepare themselves adequately.If you're preparing for a ServiceNow renewal and/or evaluating AI products, the insights shared in this video will provide practical insight into what enterprises are experiencing right now and how to get ahead of what is coming.
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