From Reacting to Responding: High Conflict at Work, Part 3 of 4
About this episode
The episode discusses strategies for managing high conflict situations in the workplace.
High conflict behavior doesn't just disrupt your team—it follows leaders home, costs organizations hundreds of thousands of dollars, and gets worse when managers react without a plan. The question Part 3 of this four-part workplace series answers is the one every leader eventually faces: once you know conflict is in the room, what do you actually do? Bill Eddy, LCSW, JD, and Megan Hunter, MBA, co-founders of the High Conflict Institute in Scottsdale, Arizona, are joined again by Michael Lomax, JD, lawyer, mediator, and HCI speaker and trainer. Together they walk through the BIFF response for hostile emails and verbal exchanges, EAR statements for de-escalating in the moment, the CARS method—Connect, Analyze, Respond, Set Limits—for structuring any high conflict conversation, and New Ways for Work® coaching as a measurable alternative to suspension. Whether you're managing a difficult employee, caught between HR and your team, or working under a difficult boss, these are the tools that shift the dynamic without making things worse. It's All Your Fault is produced by TruStory FM. Full Show Notes & Resources Submit Questions | Bookstore | Website Watch this episode on YouTube…
People in this episode
Guests: Bill Eddy, Megan Hunter, Michael Lomax
Topics covered
- high conflict behavior
- workplace conflict
- conflict resolution
- management strategies
- communication techniques
Keywords
- high conflict
- workplace
- conflict resolution
- BIFF method
- CARS method
- communication
- management
Mentioned in this episode
Organizations: High Conflict Institute, TruStory FM
More episodes of It’s All Your Fault: High Conflict People
- From Case-by-Case to Conflict-Smart: High Conflict at Work, Part 4 of 4
- What HR Keeps Missing: High Conflict at Work, Part 2 of 4
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