Balancing Writing and Management Challenges: A chat with Jenna Ingersoll, Aristocrat

Balancing Writing and Management Challenges: A chat with Jenna Ingersoll, Aristocrat

From Knowledgebase Ninjas by Gowri Ramkumar

October 21, 2025 · 18 min · Season 3 · Episode 27

About this episode

Jenna Ingersoll discusses the evolving role of technical writers into knowledge managers and the challenges they face in management.

In this episode of the Knowledge Base Ninjas podcast, Jenna Ingersoll, Knowledge Program Manager at Aristocrat, shares her insights on how the role of a technical writer is evolving into that of a knowledge manager. She talks about going beyond just writing to focus on strategy, knowledge sharing, and building stronger documentation teams. Jenna also discusses the real challenges technical writers face when moving into management - like reorganizing scattered content systems and maintaining consistency across teams. She highlights the importance of understanding information flow, creating effective documentation frameworks, and how AI and automation are starting to simplify everything from content gathering to editing. Thank you for tuning in! In the meantime, if you're ready to explore Document360, a knowledge base platform that can help your customers and teams get instant answers, we’d love to invite you to try it first-hand. Simply use this link - https://bit.ly/4ktBnZZ to start your free trial

People in this episode

Guest: Jenna Ingersoll

Topics covered

  • technical writing
  • knowledge management
  • documentation
  • AI
  • automation

Keywords

  • content systems
  • documentation frameworks
  • information flow

Mentioned in this episode

Products: Document360

Books & works: Knowledge Base Ninjas

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