About this episode

The episode discusses how engaged collectors can transform everyday earning into premium travel and the implications for loyalty managers.

As IAG Loyalty posts record profits, we explore how engaged collectors turn everyday earning into premium travel — and what their behaviours can teach loyalty managers about value, engagement, and the future of loyalty.

Topics covered

• loyalty programs
• consumer behavior
• travel rewards
• engagement strategies
• business profits

More episodes of Loyalty Wired

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• Podcast 87 – Retail Media, Loyalty & the Future of Commerce Media · February 23, 2026 · 35 min
• Newscast 27 - Measuring What Matters · February 10, 2026 · 32 min
• Podcast 86 - Rory Sutherland on Behavioral Science and Loyalty · January 19, 2026 · 52 min
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