On the Way to Invisible IT Support – with Siemens’ Jayant Deulgaonkar
About this episode
Meike Tarabori interviews Jayant Deulgaonkar about the evolution of IT support at Siemens and the journey towards a seamless employee experience.
IT support is at its best when it feels simple, fast and, ideally, almost invisible for users. But in large global organizations, this is anything but easy. Different portals, grown processes, complex data models and numerous services make the path toward a truly seamless employee experience a demanding one. In this episode of Meikes Raumzeit, Meike Tarabori speaks with Jayant Deulgaonkar, Head of SIAM Technology and Integration and General Manager at Siemens Technology India . At the center of the conversation is MyIT, Siemens’ central digital entry point for IT services, which has evolved over the past 14 years from a unified portal into a platform for automated, AI-supported and, in the long term, as “touchless” as possible IT processes. A conversation about employee experience, ServiceNow, standardization, data quality, automation, AI skills, governance, human supervision and the question of how IT support can be designed step by step so that problems are ideally resolved before users even notice them. **************************************** IT-Support ist dann besonders gut, wenn er für Nutzerinnen und Nutzer einfach, schnell und im besten Fall fast unsichtbar funktioniert…
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