About this episode

The episode discusses ConnectWise's new AI-native platform, the importance of solving business problems for MSPs, and features an interview with Tony Anscombe about ESET's Cyber Readiness Index.

Erick and Rich discuss ConnectWise’s new AI-native platform, the fate of its earlier Asio platform, and why today’s most successful MSPs solve business problems, not technology problems. Then they’re joined by Tony Anscombe of ESET for an insightful conversation about ESET’s 2026 SMB Cyber Readiness Index. And finally, one last thing: how a single recent incident proves both that a memory stick could save your life and that dogs are more dangerous than you think. Discussed in this episode: ConnectWise Unveils the Industry’s First Predictive Intelligence Platform to Lead the Era of Predictive IT ESET Finds that SMBs Currently Leverage Cyber Insurance to Arm Against Attacks, Report Incidents and Improve Resilience Gaming PC saves owner from bullet fired by neighbor’s dog Some guests on this podcast are clients of Channel Mastered. Compensation plays no part in their appearance or the content of the discussion unless the episode they appear on is a “bonus episode” explicitly labeled as sponsored.

People in this episode

Hosts: Erick, Rich

Guest: Tony Anscombe

Topics covered

• AI in technology
• MSP business strategies
• Cybersecurity for SMBs
• Predictive IT
• Incident response

Keywords

• ConnectWise
• AI-native platform
• ESET
• Cyber Readiness Index
• MSP
• cybersecurity
• business problems
• technology problems
• incident response

Mentioned in this episode

Organizations: ConnectWise, ESET

Products: Asio platform, AI-native platform

Books & works: Gaming PC

More episodes of MSP Chat

• Episode 131: Public Service · July 17, 2026 · 43 min
• Episode 130: VCAIISO · July 10, 2026 · 1h 3m
• Episode 129: Hungry and Confused · July 3, 2026 · 1h 18m
• Episode 128: Feel the Burn · June 26, 2026 · 1h 10m

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