About this episode

The episode discusses N-able's AI solutions for MSPs, featuring an interview with James Farrow on AI productivity tools and a humorous incident involving a pizza delivery robot at a SWAT scene.

Erick and Rich discuss N-able’s Shadow AI Visibility solution and the larger opportunity it represents for MSPs to add AI services, plus why and how to build a multi-quarter AI and security roadmap for your clients today. Then they’re joined by James Farrow, CEO of Cyft, for an insider’s take on the present and future of AI productivity tooling for MSPs. And finally, one last thing: why the absolute worst time for a pizza delivery robot to arrive at someone’s home is when a SWAT team is already there. Discussed in this episode: N-able Sheds Light on AI’s Shadows AI agents are breaking things and organisations know it. They are deploying more anyway. AvePoint Research Reveals AI Visibility Gaps Have Nearly Tripled as AI Agents Scale and Almost Half of Enterprise Employees Now Rely on Agents Daily or Weekly New Research Finds Workforce AI Policy Compliance Is an Enforcement Problem, Not an Awareness One DoorDash Delivery Robot Invades SWAT Scene, Won’t Leave as Cops Flashbang Resident Some guests on this podcast are clients of Channel Mastered. Compensation plays no part in their appearance or the content of the discussion unless the episode they appear on is a “bonus episode”…

People in this episode

Hosts: Erick, Rich

Guest: James Farrow

Topics covered

• AI services for MSPs
• AI productivity tooling
• security roadmap
• N-able Shadow AI Visibility
• pizza delivery robots
• AI visibility gaps
• workforce AI policy compliance

Keywords

• N-able
• AI visibility
• MSP
• security roadmap
• James Farrow
• AI productivity
• DoorDash
• SWAT
• pizza delivery robot
• AvePoint

Mentioned in this episode

Organizations: N-able, Cyft, AvePoint

More episodes of MSP Chat

• Episode 131: Public Service · July 17, 2026 · 43 min
• Episode 130: VCAIISO · July 10, 2026 · 1h 3m
• Episode 128: Feel the Burn · June 26, 2026 · 1h 10m
• Episode 127: Too Many Lamborghinis · June 19, 2026 · 55 min

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