About this episode

The episode discusses automation for MSPs, customer satisfaction strategies, and features a guest from Rewst.

Erick and Rich discuss Rewst’s effort to democratize automation for everyone who works at MSPs and their agents too, plus three ways to address customer satisfaction issues before they ruin client relationships. Then Rich is joined by Rewst CRO Charlie Tomeo for a look at Rewst’s perspective on the present and future of automation for MSPs. And finally, one last thing: how an Australian air conditioning mechanic set a new Guinness record by yelling a single word louder than a jet aircraft. Discussed in this episode: Rewst Answers the Automation Divide With AI-Native Capabilities as MSP Task Volume Surges 2.4x Man crowned world’s loudest person makes as much noise as a jet taking off Some guests on this podcast are clients of Channel Mastered. Compensation plays no part in their appearance or the content of the discussion unless the episode they appear on is a “bonus episode” explicitly labeled as sponsored.

People in this episode

Hosts: Erick, Rich

Guest: Charlie Tomeo

Topics covered

• automation
• customer satisfaction
• MSPs
• client relationships
• Guinness record

Keywords

• automation
• MSPs
• customer satisfaction
• Rewst
• Guinness record
• Charlie Tomeo
• AI-native capabilities

Mentioned in this episode

Organizations: Rewst

Places: Australia

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