Season 5: Episode 128: The $100,000 Front Desk Mistake: What Insurance Verification Errors Really Cost Dental Practices
About this episode
Sara Beth Herman discusses the critical importance of understanding insurance verification in dental practices and its impact on revenue and patient trust.
Send us Fan Mail Host Sara Beth Herman argues that going out of network isn’t a strategy if a dental team doesn’t understand the revenue cycle and can’t consistently verify and explain benefits, collect patient portions, document limitations, track and appeal claims, and communicate clearly. She reframes insurance verification as revenue protection, patient communication, treatment acceptance, and trust, warning that “active” coverage isn’t the same as “covered” or “payable.” Herman cautions ...
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