Season 5: Episode 129: Why Patients Say, "I'll Think About It" and Never Call Back the Treatment Acceptance Crisis in Dentistry
About this episode
Sarah Beth Herman discusses the reasons behind patients' hesitance to accept dental treatment, linking it to decision-making issues influenced by uncertainty and perceived risks.
Send us Fan Mail Sarah Beth Herman reflects on a dentist frustrated by unscheduled diagnosed treatment and argues the issue is often misnamed as “treatment acceptance” when it is really a decision-making problem rooted in uncertainty and perceived risk. Drawing on neuroscience and experience, she explains that patients can understand a diagnosis yet still hesitate because the brain treats uncertainty like danger, amplifying fears about cost, discomfort, surgery, or past trauma. She distinguis...
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