About this episode

Jessica Hall discusses her role as CPO at Just Eat Takeaway and the complexities of managing a three-sided marketplace.

In this episode, I speak with Jessica Hall. Jess is the Chief Product Officer at Just Eat Takeaway, a global leader in the on-demand delivery space. With a professional pedigree that includes leadership roles at UK retail giants like Tesco, Argos, and Sainsbury's, Jess brings a wealth of experience in navigating complex, high-stakes consumer environments. Our conversation delves into the "big idea" of managing a massive three-sided marketplace, balancing the needs of consumers, partners, and couriers while transitioning from a food-centric brand to an "everything delivered" platform. We cover a lot, including: Navigating the Three-Sided Marketplace - Jess describes the Just Eat Takeaway product as a complex ecosystem connecting 60 million active customers with nearly 400,000 partners and a vast network of couriers. The core insight here is that the "product" isn't just an app; it is the seamless orchestration of these three distinct groups, where a failure in one branch inevitably disrupts the value for the others. Scaling Global Platforms with Local Nuance - Despite operating a global tech platform, Jess emphasises the importance of "optionality" to respect regional differences…

People in this episode

Host: One Knight in Product

Guest: Jessica Hall

Topics covered

• product management
• three-sided marketplace
• global platforms
• consumer needs
• local adaptation

Keywords

• CPO
• Just Eat Takeaway
• three-sided marketplace
• global delivery
• consumer experience
• local nuance
• product strategy

Mentioned in this episode

Organizations: Just Eat Takeaway, Tesco, Argos, Sainsbury's

Places: UK, Canada

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