About this episode

Ken Cox discusses how AI can enhance small businesses by filling gaps without replacing human workers.

Send us Fan Mail We show how AI fills real gaps in small businesses without replacing people, starting with phone coverage that answers every call and follows your SOPs. Ken Cox shares a practical rollout path, why open source matters, and how guardrails keep service human. • missed calls as lost revenue and trust • AI receptionist setup, transparency, and scripts • using SOPs to drive consistent answers • collecting useful customer data and preferences • multilingual support that adapts on ...

People in this episode

Host: Nicole Tuxbury

Guest: Ken Cox

Topics covered

• AI in small business
• customer service
• phone coverage
• SOPs
• data collection
• multilingual support

Keywords

• AI
• small business
• customer data
• receptionist
• SOPs
• multilingual support
• phone coverage

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