About this episode

This episode discusses the essential skills of selling pest control services effectively over the phone and in person.

Season 5, Episode 12: The Art of Selling Pest Control on the Phone and In Person In this episode of The Pest Control Marketing Podcast , we discuss one of the most important and often overlooked skills in growing a successful pest control company: the art of selling. Whether you are answering inbound calls in the office, following up on leads, or meeting homeowners and commercial prospects in person, the way you communicate can make all the difference. We break this discussion into three major areas: the person, the process, and the results . We talk about the kind of personality that tends to succeed in pest control sales, why it is so important to be nice, empathetic, and a great listener, and how to build trust with customers who may be frustrated, overwhelmed, or unsure of who to hire. We also explain the classic feel, felt, found technique and how it can be used naturally to help customers feel understood and more confident in moving forward. If you want to improve your phone conversions, in-person estimates, and overall sales performance, this episode offers a practical look at what really helps pest control companies close more business and create better customer…

People in this episode

Host: Casey Lewis

Topics covered

• sales techniques
• customer communication
• pest control industry
• trust building
• phone conversions
• in-person estimates

Keywords

• pest control sales
• customer experience
• sales process
• feel felt found technique
• communication skills

Mentioned in this episode

Organizations: Rhino Pest Control Marketing

More episodes of Pest Control Marketing Domination Podcast

• Understanding the 10 Buying Consumers in Pest Control Sales · April 18, 2026 · 58 min
• The Phone Call Is the Lead · April 11, 2026 · 59 min
• People, Phones, and AI Performance in Pest Control · April 6, 2026 · 53 min
• The Final Step, Advertising · March 21, 2026 · 1h 4m
• You Built the SMART Website… Now What Comes Next? · March 15, 2026 · 53 min
• The Rhino SMART Pest Control Website: What It Is, Why It Matters · March 8, 2026 · 55 min

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