About this episode

This episode explores the evolving responsibilities of presales teams as they increasingly engage in post-sales work, featuring insights from Shamil Turner of Figma.

Presales teams are being asked more and more to do post-sales work. This isn't a fad or something we're doing in the short term. This is a significant change for the broader profession of presales and solutions consulting. What was once occasional support for implementations or customer renewals is now becoming formal job responsibilities for solutions consultants across the industry. In this episode, Jack Cochran sits down with Shamil Turner, Global Technical Solutions Leader at Figma and Presales Collective advisory board member, to explore why this shift is happening and what it means for the future of presales. Shamil brings a unique perspective to this conversation: he was the first SE hired at Figma, built their entire solutions engineering organization from the ground up, and has now transitioned into a post-sales technical leadership role. Together they discuss the strengths that SEs bring to the table that has a profound impact on a company-customer relationships AFTER the sale has happened, and how this plays out in a new role that has been emerging over the past year, the Forward Deployed Engineer. Whether you're a leader making organizational decisions or an IC just…

People in this episode

Host: Jack Cochran

Guest: Shamil Turner

Topics covered

• presales
• post-sales
• career path
• solutions consulting
• customer relationships
• Forward Deployed Engineer

Keywords

• presales
• post-sales
• solutions engineering
• customer renewals
• Forward Deployed Engineer
• technical leadership
• organizational decisions

Sponsors

Saleo

Mentioned in this episode

Organizations: Figma, Presales Collective

More episodes of Presales Podcast by Presales Collective

• Debunking the Traditional Path to Presales with Adam Bauman · July 20, 2026 · 29 min
• Becoming Sales Leadership's Trusted Advisor with Lisa Jameson · July 6, 2026 · 27 min
• The Value of a Presales Academy with Rob Fallon · June 22, 2026 · 31 min
• Using AI as your Voice Assistant with Yasmeen Hyder · June 8, 2026 · 32 min
• Product-Trained Agents, and the New SE Workflow with Kintan Brahmbhatt · May 11, 2026 · 33 min
• What an AI-Enabled SE Looks Like in 2026 with Darlene Volas · April 13, 2026 · 35 min

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