E31 - Our Business - From Ah-Ha to A-Team: How One Lightbulb Moment Built a Powerhouse
About this episode
Marco Miranda shares his journey from a solo operator to a successful business owner, highlighting key moments and strategies for growth.
Featuring 2024 Franchise Business Owner of the Year, Marco Miranda | Hosted by CEO Charles Furlough What does it take to go from solo operator to running a $2.2 million powerhouse? In this must-listen episode, Pillar To Post CEO Charles Furlough sits down with Marco Miranda, our 2024 Franchise Business Owner of the Year, for a raw and revealing conversation on how one ah-ha moment sparked the journey to building a large, profitable business. Marco shares how he started nearly 12 years ago with no business background—just a willingness to learn and a relentless drive to grow. In the early days, he didn’t see himself as a business owner—just someone with a job. Then came the lightbulb moment: What would happen to my business if something happened to me? That question unlocked a series of even bigger ones: What if I hired the right people? What if I focused on growth, leadership, and customer experience instead of doing it all myself? Today, with over 18,000 inspections completed, an average job size of $1,200, a 51 percent upgrade rate, and 37 percent of jobs including added services, Marco has built a high-performance business that delivers real value—every single day. You’ll hear…
People in this episode
Host: Charles Furlough
Guest: Marco Miranda
Topics covered
- business growth
- leadership
- franchising
- entrepreneurship
- customer experience
Keywords
- business owner
- franchise
- lightbulb moment
- growth strategies
- customer service
- leadership
Mentioned in this episode
Organizations: Pillar To Post
More episodes of PTPPodcast
- E35 - It Got Hard. We Kept Going - A Conversation with 2025 Franchise Business Owner of the Year Greg Dupey
- E34 - Six Failed Exams, A Torn Bicep, A Hurricane - And 2025 Rookie of the Year
- E33 - Operational Excellence: Don’t Get Soaked: Real-Life Risk Tips from InspectorPro
- E32 - Everything Is Content – Turning Everyday Moments into Marketing Gold
- E30 - Maternity Leave – Keeping Business Running Without Missing a Beat
- E29 - “The opportunity isn't what I thought" with Rookie of the Year 2024
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