Pricing Pushback: Managing Client Sticker Shock [Rebroadcast]

Pricing Pushback: Managing Client Sticker Shock [Rebroadcast]

June 23, 2026 · 15 min · Season 7

About this episode

Rebecca Hay revisits the topic of pricing pushback and client objections in the interior design business, sharing personal lessons and strategies for effective communication about money.

Have you ever sent a proposal to a potential client and then heard nothing back? In this rebroadcast episode, I'm revisiting an important conversation about pricing pushback, client objections, and the confidence it takes to talk about money in your interior design business. I share a personal lesson from my early days of testing a fixed-fee pricing model and what it taught me about communication, pre-qualifying, and setting expectations before the proposal ever lands in a client's inbox. This episode is for you if you've ever second-guessed your fee, felt awkward talking about money, or wondered what to do when a potential client says, "That's more than we expected." In this episode, I share: Why pricing objections are normal, even as your business grows How to communicate your value before the proposal stage Why pre-qualifying clients helps reduce pricing pushback The importance of talking about money early in the process How to respond when a client questions your fee Why reducing the scope is not the same as discounting your value If you've ever felt that stomach-drop moment after sending a proposal, this episode will help you approach pricing conversations with more clarity…

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Host: Rebecca Hay

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