Are you a goal post mover? OMOQ #158
About this episode
The episode discusses the risks of changing customer expectations during transactions and emphasizes the importance of meeting advertised deliverables to enhance repeat and referral business.
Changing customer expectations mid-transaction is usually a dangerous proposition. If you want to increase repeat and referral business, make sure that your deliverables meet the expectations that you advertise. Support the show
More episodes of SimpleBiz360™ Podcast
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- How much value does your company place on providing customers with voluntary updates? OMOQ #155
- Is it finally time to stop telling customers what they want to hear? OMOQ #154
- Is authenticity part of your customer facing business model? OMOQ #153
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